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FREE UK DELIVERY ON ORDERS OVER £20

RETURNS

We want you to be over the moon about your purchase, but we understand that sometimes you might want to send something back. No problem! Here's how we make it easy for you...

 

UK RETURNS

We offer free UK returns using our tracked service on any items returned to us in their original, unused and unworn condition. 

We can accept refund or exchange requests within 14 days of delivery of your order. Please visit the Me & Buddy Royal Mail tracked returns portal HERE and fill in your details to print out your returns label, then drop it off at the Post Office.

Before returning the item/s to us, please ensure you obtain a Returns Authorisation number by following the returns process set out below through our returns management page. 

 

INTERNATIONAL RETURNS

We can accept refund or exchange requests within 14 days of delivery of your order. If returning goods from outside the UK, please ensure the package is sent on a tracked or 'signed for' service. All returned goods remain your responsibility until they reach Me & Buddy and a refund will not be given until we have received them.

Before returning the item/s to us, please ensure you obtain a Returns Authorisation number by following the returns process set out below through our returns management page.

 

HOW TO RETURN OR EXCHANGE AN ITEM

1. Before returning any goods to Me & Buddy, please obtain a Returns Authorisation number by following the steps on our returns management page. This is accessed by clicking HERE and entering your email address and order number. Please complete the Returns Form included in your package and write your Returns Authorisation number in the space provided.

2. To process a return or exchange, we need to receive the goods back to our warehouse in their original condition. Please ensure all goods are packaged securely in their original box and packaging, ensuring all old labels are covered or removed. Parcels that are returned to us remain your responsibility until received by us and a refund will not be given until we have received them.

3. For UK returns, we recommend that you send your returns using the free Royal Mail service or an alternative recorded or signed for service, and that you retain proof of postage. For international returns, we recommend that you use a recorded or signed for delivery service and retain proof of postage.

4. If in the UK, please visit the Me & Buddy Royal Mail tracked returns portal HERE and fill in your details to print out your returns label. Take the package to your local Post Office to receive the tracking code on the ‘proof of postage’ and to securely deposit it. Packages can take up to two working days to arrive at our warehouse. Once delivered to our warehouse, it takes up to two working days for goods to be processed.

5. If goods are returned from outside the UK/EU/EEA please mark the box ‘returned goods’.

6. We are not able to accept returns on any products that have been used, worn or are not in their original condition. All original product packaging must also be included. Bedding and feeding products must be unopened.

7. We can only accept refund or exchange requests within 14 days of delivery of your order.

8. The cost of returning goods to Me & Buddy is the responsibility of the customer.

9. Please send returns to: ME & BUDDY RETURNS, VDEPOT LIMITED, HONINGHAM THORPE BUSINESS PARK, NORWICH ROAD, COLTON, NORFOLK, NR9 5BZ, UNITED KINGDOM

10. An email will be sent once your return has been processed. Return processing usually takes up to two working days following receipt at our warehouse.

11. Refunds will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

12. If your original order was sent to a destination within the EU, VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Me & Buddy. However, you may be able to recover these by contacting your local customs bureau directly.

13. If you are exchanging an item, your returned item will be checked within two working days and as soon as it is accepted, we will start taking care of your exchange. It takes us up to two working days to dispatch your replacement item to you.

14. Depending on whether you require an exchange or refund, we will either send out replacement goods free of charge or refund the purchase price to you.

15. Me & Buddy will only refund the original cost of delivery if your order is faulty. If the item was faulty when you received it, please notify us within 14 days of receipt through the returns management page accessed above. We may ask you to send us a couple of photos of the issue with the product to help us to assess your request quickly. Once we've processed your request, we will let you know how to return the item or will arrange to collect the item from you. We will either give you a full refund, arrange for a repair, or arrange for you to be sent a replacement. This does not affect your statutory rights.

16. We are sorry that discount codes can only be applied once to an order. Therefore, discount codes cannot be reused following the return of an item against which they were applied. 

17. Orders can be cancelled by speaking with us prior to processing for dispatch. Please call us on +44 (0)20 3697 1256 as soon as possible after your order if you wish to cancel it.

    If you have any further questions about returning items, please contact us at returns@meandbuddy.com or call us on +44 (0)20 3697 1256. 

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