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PROMOTIONAL GIFT CARDS

Q         When do I get a Me & Buddy Promotional Gift Card? 

A          A Me & Buddy Promotional Gift Card with a value of £20 will be issued within one business day following despatch of an order exceeding £100 excluding shipping costs. This offer cannot be combined with any other promotions or discounts except our free shipping promotion (standard and express) and our sale discounts. 

The Me & Buddy Promotional Gift Card will be issued to the e-mail address to which your order confirmation was sent.

     

Q         Will I earn a Me & Buddy Promotional Gift Card where my order is partly paid for by an existing Me & Buddy Gift Card? 

A          Yes, but Me & Buddy Promotional Gift Cards are only issued where the non-Gift Card portion of your payment exceeds £100 excluding any shipping costs. If a Gift Card is issued where the non-Gift Card portion of your payment does not exceed £100 excluding shipping costs, the gift card will subsequently be cancelled

 

Q         Will I receive a gift card if I use another discount code for my purchase? 

A          No, this offer cannot be combined with any other promotions or discounts except our free shipping promotion (standard and express) and our sale discounts. On rare occasions, the free Gift Card may still be shown on the order confirmation even if another discount has been applied. On these occasions, the Gift Card will not be issued.

 

Q         Where can the Me & Buddy Promotional Gift Card be used? 

A          The Promo Card can be be redeemed at meandbuddy.com.

 

Q         Where is the Me & Buddy Promotional Gift Card not valid? 

A          The Promo Card cannot be used to purchase Me & Buddy Gift Cards.

 

Q         Does the Me & Buddy Promotional Gift Card have an expiration date? 

A          Yes. Promo Gift Cards expire 90 days from issuance. Please use your Promo Card promptly. After the expiration date, the Promo Cards will not be accepted, subject to applicable law. 

 

Q         What is a Me & Buddy Promotional Gift Card? 

A          The Me & Buddy Promotional Gift Card (“Promo Card”) is not a credit card; it is a preloaded gift card that has a set sterling value in the e-mail with which the card is sent (the “ePromo Gift Card Notification”). It can be used to purchase merchandise from Me & Buddy on our website. Promo Cards cannot be redeemed for cash, except where required by applicable law. Upon redemption, the purchase amount will be automatically deducted from the value of the Promo Card. If the purchase amount is greater than the remaining Promo Card balance you will be given an option to add an additional form of payment. Please read the question below on "combining forms of payment" to make a purchase that exceeds the funds available on the Promo Card. 

 

Q         What if the Me & Buddy Promotional Gift Card is lost or stolen? 

A          Promo Cards cannot be replaced if lost or stolen.

 

Q         Can additional value be added to the Me & Buddy Promotional Gift Card? 

A          No. Once the value of the Promo Card has been depleted, the Promo Card is no longer valid. However, we recommend that you retain your Promo Card at least until you are sure that you do not intend to return any purchased merchandise.

 

Q         How will I know the balance on my Me & Buddy Promotional Gift Card?  

A          The Me & Buddy Promo Card has a set sterling value on the ePromo Gift Card Notification.

 

Q         What should I do if I have not received my free Gift Card with eligible purchase?  

A          Promo Gift Cards typically arrive within one business day following dispatch of your order. If you do not receive your Promo Gift Card, please contact us at hello@meandbuddy.com. If you return any of the products that qualified you for the Promo Gift Card after receiving your Promo Card, your Promo Card will be deactivated, or, if the Promo Card has already been redeemed, the value of the redeemed portion of your Promo Card will be subtracted from your refund.

 

Q         Do I need to do anything before using my Me & Buddy Promotional Gift Card? 

A          No. The Promo Card will arrive ready for use.

  

Q         What if I don't have enough on the Me & Buddy Promotional Gift Card to buy what I want? How do I combine other forms of payment? 

A          To use your Promo Card for a purchase that is greater than the amount on the Promo Card, you may pay the remaining amount of your purchase with any payment method accepted by Me & Buddy.

  

Q         Can I use more than one Me & Buddy Promotional Gift Card per purchase? 

A          Yes, although Me & Buddy reserves the right to reject requests to use more than two Me & Buddy Promotional Gift Cards in one purchase at its own discretion for any reason.

  

Q         What if the Me & Buddy Promotional Gift Card is declined? 

A          The Promo Card will be declined if there are insufficient funds remaining on your Promo Card to cover the amount of your purchase. If you want to make a purchase for more than the available funds on your Promo Card, please follow the instructions detailed in the question on "combining forms of payment."

   

Q         What if I want to return something I purchased with the Me & Buddy Promotional Gift Card?  

A         We value our relationship with you and want to make sure that you're satisfied with purchases made using your Promo Card. A return of merchandise can only be made if the item is faulty. Credits for returns accepted by Me & Buddy will be allocated back to the Promo Card (in the amount of the portion of the returned purchase paid via Promo Card) as long as the Promo Card has not expired. However, if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited. If you receive a credit, the portion paid with your Promo Card (excluding shipping & handling) will be allocated back to the Promo Card within 3 to 7 business days after Me & Buddy receives and processes your returned merchandise. Please note: No credit will be issued back to the card if the Promo Card has expired. You cannot lodge a "billing dispute" or request a "stop payment" for purchases made using the Promo Card.

 

Q         What if I use only a portion of the value of the Me & Buddy Promotional Gift Card? What happens to the value remaining on the Card? 

A          The Promo Card can only be used once. If a purchase is made for a lower amount than the value of the Promo Card, the remaining balance will be forfeited. Promo Cards expire 90 days from issue date. The expiration date is included on the ePromo Gift Card Notification. 

    

Q         How do I track my transactions and the available funds on my Me & Buddy Promotional Gift Card?  

A          To check the amount of funds available on the Promo Card, please follow the instructions in the Promo Gift Card Notification.

  

Q         What should I do if I have more questions about my Me & Buddy Promotional Gift Card?  

A          If you still have questions after reviewing our FAQ’s, please email hello@meandbuddy.com.

  

The Me & Buddy Promotional Gift Card promotion is subject to Me & Buddy’s right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual’s right to benefit from it and (iii) amend the terms and conditions of the promotion. 

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