- Rest of World standard tracked delivery (4-8 business days) - £14.95
- Rest of World express tracked delivery (2-4 business days) - £29.95
DELIVERY & RETURNS
SENDING A GIFT?
When you're sending a gift, you want to be sure that your recipient gets the "wow" factor when they receive their present.
At Me & Buddy we totally understand that, which is why every single one of our packages come beautifully gift wrapped in premium white tissue paper for no extra charge.
You can add a gift message as you check out, and this will be included in the package.
Our free standard delivery takes 2-3 days, but if you want it to get there more quickly you can select our next-day tracked delivery option for only £5.95 (free over £75).
- FREE Standard Royal Mail recorded delivery (2-3 business days) on orders over £20 (£2.95 on orders under £20)
- FREE Express tracked DPD next day delivery (1 hr delivery window by SMS) on orders over £75 (£5.95 on orders under £75)
Orders received before 2pm Monday to Friday, excluding bank holidays, will be dispatched the same day. Orders received after 2pm Monday to Friday will be dispatched the following business day. Orders received on a Saturday, Sunday or a bank holiday will be dispatched the following business day.
We have negotiated very competitive standard tracked and express tracked worldwide shipping rates. To keep it simple, we have just two rates for EU countries and two rates for Rest of World countries.
- EU standard tracked delivery (3-7 business days) - £7.95
- EU express tracked delivery (2-3 business days) - £14.95
Orders received before 10am Monday to Friday, excluding bank holidays, will be dispatched the same day. Orders received after 10am Monday to Friday will be dispatched the following business day. Orders received on Saturday, Sunday or a bank holiday will be dispatched the following business day.
Duty payments and customs
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who has ordered them, will receive a separate request for payment of these charges.
If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale.
Where you have requested delivery to an EU address, the price paid for the product and the delivery service will include VAT at the appropriate rate.
Where you have ordered products for delivery to a non-EU address, both the products and the delivery service will be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.
If items are returned to us after two or more unsuccessful attempts at delivery we may require payment of a redelivery charge based on the original method of delivery.
We offer free UK returns using our Royal Mail tracked service on items returned to us in their original, unused and unworn condition.
We can accept refund requests within 14 days of your order. Before returning the item/s to us, please ensure you obtain a Returns Authorisation number by following the returns process set out below through our returns management page.
We regret that the free UK returns offer does not apply to items that are too large for the Royal Mail service. These include travel luggage bags, baby bouncers, baby gyms, moses baskets and Cocoonababy nests. Please contact us if you wish to check whether your item is eligible for this offer.
If your item is too large for the Royal Mail service we will contact you to agree the best return method. If you wish, we are happy to organise a courier collection for you at a cost of £9.95, which will be deducted from your refund.
We can accept refund or exchange requests within 14 days of your order. If returning goods from outside the UK, please ensure the package is sent on a tracked or 'signed for' service. All returned goods remain your responsibility until they reach Me & Buddy and a refund will not be given until we have received them.
Before returning the item/s to us, please ensure you obtain a Returns Authorisation number by following the returns process set out below through our returns management page.
HOW TO RETURN AN ITEM
16. Any returns of gifts will result in a refund issued to the purchaser's original payment method. We regret that we cannot offer exchanges nor issue gift cards in exchange for returned gifts, however the purchaser can place another order on behalf of the recipient.
If you have any further questions about returning items, please contact us at email@example.com or call us on +44 (0)20 3697 1256.